I had a horrible experience with this business, in particular with Nadine, the owner. She was insulting, unaccountable, and deceptive.
Beautiful flowers here, I love the staff here!
So I finally decided to take the case to American express, and file a dispute for the extra hours that I was charged. It was only after Amex got involved that I had finally received the invoice.
The day after, I went to the nursery to get an invoice and make payment. The manager, Nadine, was near the front desk. She told me that she had already charged my credit card for $720. I asked but you had not given me any invoice and you never asked for my consent on this charge. She said they were very accurate and I should not worry about anything. I insisted that I was told that no charge would be made on my card and without me receiving an invoice, first. Nadine said that it was her peoples' fault and that they should have told her that I needed an invoice. It was not the response I expected from an accountable manager. But I gave her the benefit of the doubt, and asked for an after the fact invoice. She said she was busy and I should wait for after July 4th for an invoice. I replied that $720 was too much, and I needed to know whether she took into account that her guys took time off from 11:00am to 12:40pm. She said that her guys never do such thing and that she felt her guys as her babies, and that it was my word against theirs. But I insisted that this was the fact. She replied that "this is America and this is how we do business". I found it a very insulting (or even racist) response!
In Mid June 2015, I bought some trees/shrubs from this business and asked them to be delivered and planted in my yard. The clerk advised me that the charge is $55/hour/person and that they needed a credit card as assurance in case, but the card would not be charged without my consent and receipt of invoice. They day after, two guys showed up in my yard at 8:00am and finished planting the trees by 11:00am when they stopped working; one of them took the truck and drove away and the other one started to play with his cell phone. The guy with the truck came back at 11:45am. They had lunch (+played with neighbor’s dog) from 11:45 to 12:40pm. After lunch the spread mulch and left at 1:30pm.
I bought a load of topsoil from Dean's a few months ago. The front desk was very pleasant and courteous, the delivery was very quick, and the materials was just as described. Dean's prices are not cheap by any measure, although the prices are in line with others in the area. The entire buying experience was positive. Dean's is by far better than the other garden center in Berkeley Heights.
Dean S Greens Florist Llc is a US Florist based in Berkeley Heights, New Jersey. Dean S Greens Florist Llc is located at 295 Snyder Ave, Berkeley Heights, NJ 07922, USA.
Please contact with Dean S Greens Florist Llc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Dean S Greens Florist Llc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.